SAP Dispute Management is part of the SAP Collections & Dispute Module and is the preferred option for accounts receivable operations whose companies run SAP. There is great benefit to being effectively aligned with the rest of the organization through an ERP platform. Done properly, an implementation of SAP Dispute Management is as robust as any third-party A/R system. Significantly lower total cost of ownership and improved access to real-time data are just two benefits to taking this approach.
What SAP Does
from the SAP Receivables Management Brochure
With the dispute management functionality of SAP Collections and Dispute Management, you can streamline billing disputes by facilitating more-effective communications and collaboration across departmental boundaries through advanced workflow and automatic escalations. Because the software is completely integrated with SAP ERP Financials, it automatically updates dispute status as customer payments are posted. In addition, you can process each dispute according to specific reason codes, such as price discrepancies, quantity, and damaged goods, and route them to appropriate employees via alerts and workflow. With SAP Collections and Dispute Management, you benefit from faster dispute resolutions, significantly reduced resource costs, and faster cash collections.
What HighRadius Adds
In addition to our highly specialized expertise and implementation services, HighRadius offers certified solutions for the SAP Receivables Management modules that are built on top of the SAP Netweaver platform in ABAP code. This provides real-time data integration and lower total cost of ownership than point solutions that are not native to SAP.
HighRadius Collections & Dispute Accelerator leverages and extends the functionality of SAP ERP Financials and Collections & Dispute Management. The solution significantly improves automation and receivables performance by enabling process standardization and the enforcement of best practices with robust, pre-configured workflows for handling customer deductions and invoice disputes.
HighRadius Advanced Correspondence Automation enables the automated creation and delivery of customer correspondence, such as collection letters, dispute denial correspondence, and credit notifications, directly from SAP.