Current Openings

Job Title: Customer Success Manager

Responsibilities:

  • Establish a trusted advisor relationship with your customers and own those relationships
  • Understand HighRadius products, their features, functions and understand how they can be used to solve problems and create solutions for your customers
  • Define and monitor success criteria metrics working closely with the customer
  • Conduct periodic business reviews to ensure customer are getting value from HighRadius solutions
  • Monitor customer support tickets to ensure SLAs are met
  • Track customer KPIs and adoption to proactively work with customers at high risk of termination
  • Define success plan for at-risk customers and execute the plans in collaboration with functional team
  • Work closely with sales team on contract renewal, upsell, and cross-sell opportunities

Desired Skills and Experience:

  • Commitment to excellence and desire to delight customers by being a customer ambassador
  • Ability to build rapport and maintain executive relationships
  • Ability to have value-based conversation with business executives
  • Strong communication skill including professional writing, listening, effective verbal skills and experience presenting to executive teams
  • Thrives in a multi-tasking environment and can adjust priorities on-the-fly while still having the ability to focus on details
  • Experience in project management and execution of success plans
  • Strong organizational skills with ability to execute tasks for portfolio of customers

Preferred:

  • Previous experience in the cloud software space
  • Previous experience in a related function with direct customer advocacy and engagement experience in post-sales or professional services functions

Required:

  • Bachelor’s Degree

Location : Houston, TX

Apply Now


Job Title: Marketing Coordinator

Essential duties of the position:

  • Plan and execute marketing events, including conferences, tradeshows, speaking sessions, webinars, and others from beginning to end.
  • Manage and coordinate vendors, speakers, and internal team to assure events meet KPIs.
  • Work with cross functional partners, including sales, customer success, an international marketing team and consulting to deliver your objectives.
  • Monitor budgets by comparing and analyzing actual results with plans and forecasts.
  • Contribute to wider organization goals by accepting ownership for accomplishing new and different requests.
  • Manage effective tracking systems for marketing activities.
  • Some travel is required when onsite presence is required at an event (10-15%)

Desired requirements:

  • Bachelor’s degree required
  • 1-3 years of experience in marketing with focus on conference management and branding
  • Knowledge of traditional and digital marketing tools
  • Experience promoting programs through various marketing channels (email, social, paid, etc.)
  • Excellent verbal and written communication skills
  • Impeccable organization skills with an attention for detail
  • Solid computer skills with Microsoft Office, Google Apps, and a CRM database

Perks:

  • Comprehensive benefits
  • Casual work environment
  • Snacks on snacks on snacks
  • Fully loaded social calendar
  • Voted Top Workplaces by Houston Chronicle
  • Room for growth

Location : Houston, TX

Apply Now


Job Title: Technical Support Analyst

Job Description:

As a Technical Support Analyst you will be responsible for tackling, researching, and solving our customer’s toughest technical issues to ensure our users are delighted with their HighRadius experience. You’re a great match if you possess fantastic troubleshooting skills, are driven to help customers and have the ability to dive deep into a new product to learn it inside and out. You will be responsible to provide front line support related to system issues and work closely with different internal teams. Manage incoming email ticketing system and attend to incoming customer phone calls.

Requirements :

  • Excellent customer service skills – the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Excellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner level users to developers
  • A strong sense of urgency
  • Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
  • Think outside the box, propose improvements to our process, product, and knowledge
  • At least one year of technical support experience
  • At least one year in a customer service role

BONUS (but Not Necessary) :

Multi-lingual in any of the following; Spanish, Portuguese, French

Location : Houston, TX

Apply Now


Job Title: Director of Consulting

Job Description:

The Director of Consulting will play a key leadership role on the Consulting team by building effective client relationships, managing multiple complex projects to completion and developing a high performing team. This role will become a trusted adviser to our customers and will deliver the highest customer satisfaction. The ideal candidate will thrive in a fast-paced environment and is able to continually improve our methodology and develop best in class processes. S/he will be a dynamic leader that fosters a collaborative environment and has a track record of rallying teams to success.

Responsibilities:

  • Lead the implementation services for assigned clients
  • Implementation scoping and estimating
  • Build client relationships
  • Manage project resources and deliverables
  • Manage project issues/risks and client expectations and escalate as needed
  • Assist in building best practices and benchmarks from completed projects
  • Understanding in Business processes and system architecture
  • Manage 5-10 clients at any given time

Desired Skills and Experience:

  • Bachelor’s degree required
  • 10+ years of progressive consulting project management experience
  • Experience in functional or technical role in implementation of large ERP systems is a plus
  • Independent thinking with keen problem solving skills
  • Ability to adapt to changing schedules and multiple work plans
  • High organization and prioritization skills
  • Excellent verbal, written and interpersonal skills
  • Willingness to travel up to 20%

Location : Houston, TX

Apply Now


Job Title: Sales Development Representative

Job Description:

As a Sales Development Representative, you will often be the first point of contact and represent the face of HighRadius with potential clients. SDRs will be responsible for developing plans to engage target accounts primarily using a combination of phone calls and emails based on the wide array of marketing materials produced by the rest of the HighRadius marketing team. The successful SDR will be able to profile accounts, refine our message and build highly customized messages to penetrate new accounts with the goal of setting up qualified meetings for HighRadius account teams.

Responsibilities:

  • Achieve target pipeline of monthly qualified leads for Account Executives
  • Work with marketing team and CRM system to identify ways to continuously improve the way you work and drive to exceed targets.
  • Profile named accounts and contacts and develop customized messaging (emails, phone call, voicemails, etc)
  • Over several months, help marketing team develop ways to automate lead qualification and demos.
  • Executing a high volume of phone calls, emails and follow-ups to develop pipeline opportunities Account Teams

Desired Skills and Experience:

  • BA/BS degree or equivalent practical experience.
  • 2 Years of similar experience (sales development, business development, B2B insales)
  • Ability to quickly build relationships with customers over the phone. Results-driven, self-starter, resilient, persistent, highly motivated to achieve earnings despite rejections
  • Excellent communication and presentation skills, both written and verbal
  • Self-motivated, efficient and organized, motivated by completion of tasks and successfully meeting numbers

Location : Houston, TX

Apply Now


Job Title: Legal Assistant

Job Description:

This position will report directly to the General Counsel. The Legal Assistant will be integrally involved in assisting in the creation and management of a streamlined contract lifecycle management (“CLM”) process

Responsibilities:

  • This job will first and foremost include responsibility for the overall operation of the CLM
  • Support the legal department with its transactional work
  • Support legal department in board governance and corporate legal activities
  • Support legal department in managing claims asserted against HighRadius by 3rd parties
  • Support legal responses to RFPs
  • Works closely with Sales and Finance
  • Daily duties will be to (1) effect signatures on executable contracts, (2) initially create a contract within the CLM, (3) manage workflows in CLM, and (4) to provide support to the General Counsel as needed.

Requirements:

  • College Degree (BA) or Paralegal certificate
  • Work experience – 8 years’ experience as inhouse legal assistant; 3 years’ experience working with a CLM system in a production environment
  • Related skills – Proficient in Word, Excel, and at least one CLM
  • Industry – experience in the software industry

Location : Houston, TX

Apply Now


Job Title: Senior Account Executive

Responsibilities:

  • The Senior Account Executive is a key member of a sales team with a core focus on developing and closing new business opportunities within the assigned Accounts.
  • Your role is work closely with your team, drive the development of lead pipeline, support the day to day new business requirements of partners, to develop and close opportunities over the phone.
  • Develop leads through the sales process to close transactions through phone and screen-sharing technologies.
  • Defining and maintaining metrics for PR/AR efficacy and reporting them to internal stakeholders on a regular basis
  • Perform outbound sales activities such as lead follow-up, sales qualifications and cold calling to support the development of the Sales pipeline.
  • Manage assigned accounts to ensure high customer satisfaction and sales objectives.
  • Create and identify new business opportunities by interacting with the existing customer base.

Requirements:

  • We are looking for enthusiastic, passionate and talented sales people with a “can do” attitude.
  • Confident, articulate and able to think clearly in pressurized situations, we are definitely looking for team players that are willing to go that extra mile for their customers and fellow teammates.
  • The ability to listen and have a good consultative manner, are of course attributes that will accelerate your success within this role.
  • Ambition to be part of a fast growing company that is working in the FinTech industry.

Perks:

  • Voted Top Workplaces by Houston Chronicle
  • Breakfast Taco Mondays
  • Donut Fridays
  • Beer Fridays
  • Casual dress
  • Room for growth

Location : Houston, TX

Apply Now


Job Title: Manager, Sales & Market Development

Responsibilities:

  • Manage the existing team of SMDRs, including hiring and coaching
  • Develop repeatable cadences of follow-up to inbound inquiries into HighRadius
  • Work closely with sales organization to ensure sales teams are effectively meeting their targets within their markets/territories
  • Collaborate to jointly develop strategies in conjunction with marketing programs to improve the conversion rate into qualified opportunities
  • Develop and maintain KPIs for overall performance along with activity based metrics to ensure high level of team performance
  • Identify tools and processes to improve efficiency of SMDR function
  • Train new SMDRs to quickly onboard them and get them to full productivity
  • Monitor employee productivity and motivate team to reach daily dial goals and monthly qualified leads goals
  • Report to senior management on sales metrics and opportunities
  • Evaluate processes and performance and suggest improvements that can be made to increase effectiveness of marketing and lead generation

Desired Skills and Experience:

  • Must have experience running a similar function for 3+ years. Similar function could be inside sales, telemarketing, customer service or qualification team.
  • Track record of hiring, coaching and developing junior resources
  • Experience driving a metrics driven team
  • Bachelor’s Degree
  • Preference for individuals with experience with financial buyers
  • Strong coach and comfortable with new resources
  • Analytical and metric driven mindset
  • Experimentation inclined
  • Process driven
  • Ability to work in self-directed, fast paced environment
  • Ability to maintain an upbeat and positive attitude at all times
  • Highly proficient computer skills, including Salesforce CRM, sales engagement platforms, MS Excel and PowerPoint

Perks:

  • Voted Top Workplaces by Houston Chronicle
  • Breakfast Taco Mondays
  • Donut Fridays
  • Beer Fridays
  • Casual dress
  • Room for growth

Location : Houston, TX

Apply Now


Job Title: Manager, Financial Planning and Analysis

Responsibilities:

  • Developing Financial Models Supporting Monthly, Quarterly, and Annual Forecasts
  • Benchmarking and Process Analysis
  • Pricing Analysis
  • Preparing Cost Projections
  • Evaluating Investment Options and Calculating Investment Returns
  • Preparing Investor/Board Materials
  • Other Ad Hoc Analyses as Assigned

Desired Skills and Experience

  • Proven experience as a Senior Financial Analyst or similar role
  • Hands-on experience with financial and statistical software
  • Expertise in MS Excel (creating financial models and using advanced formulas)
  • Familiarity with finance databases
  • Understanding of Enterprise Resource Planning (ERP) systems
  • Up-to-date with accounting rules and regulations
  • Excellent analytical skills
  • Ability to present financial data using detailed reports and charts
  • Demonstrable strategic thinking skills
  • Confidentiality in handling sensitive financial information
  • Bachelor’s degree in Finance, Accounting or Economics; MBA is a plus
  • Relevant certification (e.g. CFA/CPA) is a plus

Company Perks

  • Voted Top Workplaces by Houston Chronicle
  • Breakfast Taco Mondays
  • Donut Fridays
  • Beer Fridays
  • Casual dress
  • Room for growth

Location : Houston, TX

Apply Now


Job Title: Account Executive

Job Description:
  • Responsibility to manage a complex sales process to meet or exceed sales quotas.
  • Lead generation activities and following up on marketing leads.
  • Working in a team environment, delegating tasks to the appropriate team members, documenting the sales system and with ultimate responsibility to deliver value to the customer.

Years of Experience: 3 -15 years
Qualification: Candidates will possess an internal drive and motivation to succeed, demonstrate strong process and mathematical skills, and ability to learn new concepts quickly. Have a proven track record of meeting or exceeding quota,

Location: Houston, Texas, USA

Apply Now


Job Title: SAP Consultant

Job Description:
  • 2 to 4 years of SAP ABAP development experience
  • Minimum 1 year of technical experience in SAP Finance module
  • Strong experience with SAP interface development specifically IDOCS
  • Strong debugging and code review skills
  • Strong experience in performance enhancement techniques using ABAP Run time analysis tools
  • Experience with Namespace development, Product rollouts, version management etc.
  • Requirement gathering, analysis and translating into technical solution
  • Experience working with both technical (e.g. web development) as well as business teams

Years of Experience: 2 to 4 yrs
Qualification: BE/B.Tech/MCA
Location : Hyderabad

Apply Now


Job Title: Software Engineer, Senior Software Engineer, Principal Software Engineer, Team Lead, Development Manager

Job Description:
  • Responsible for designing and developing high end, robust, scalable products that disrupt market
  • Role is technical in nature with primary focus on building cool products in Niche Domain Financial Supply Chain Management , using cutting-edge technology
  • Career path is evolution into an Architect / Manager and beyond based on one’s ability to demonstrate optimal technical architectural and design patterns / project & people management skills

Years of Experience: 2 to 12 yrs
Qualification: B.E / B.Tech / M.Tech / MCA, experience with Java, Struts, Hibernate, Spring, MySQL, ExtJS, ElasticSearch, ActiveMQ, AWS Infra
Location : Hyderabad

Apply Now