European Shared Services Leaders’ Summit

How Will Digital Transformation Enable “Next Generation Shared Services?”

In the past decade, shared services have been through a rollercoaster journey of evolution, including offshoring, outsourcing, GBS, and, more recently, remote working. But now that shared services leaders are re-thinking their strategies to strive the journey ahead, it is necessary that they understand how positive customer experience is a critical requirement for the next-gen shared services. In this session, Moustapha Ould Ibn Mogdad, Market Focal Point Manager | GBFS – OTC Canada, BMS, in association with Highradius, talks about how shared services leaders need to accelerate the adoption of new digital technologies by leveraging all the data available. Join him as he shares his expertise in leveraging technology to drive added customer value.

Key Takeaways:

• Research summary of challenges and COVID-19 impact mitigation strategies shared by GPOs
• Prioritize and leverage digital technologies to create frictionless, simple, and rewarding customer experiences
• Accelerate the next generation shared services with chatbots and AI: How Freeda can be your trusted colleague in the future

Session timing: 4.30 - 5.00pm
Date: 23 March 2021

Speaker:
Moustapha Ould Ibn Mogdad,
Market Focal Point Manager | GBFS –OTC
Canada, BMS

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