Claims & POD Automation
Claims & POD Automation speeds up deduction research and resolution by completely automating the process of finding and retrieving customer claims and backup documentation. A cloud-based claims management system available as Software-as-a-Service, Claims & POD Automation is easy and cost-effective to deploy and maintain and can be up and running in days.
HighRadius Claims & POD Automation is driven by a robust web aggregation engine that identifies and captures the documentation needed for managing collections and deductions. The solution collects, index and manages claims from paper submissions, email, EDI or customer websites and automatically traverses through other websites to retrieve backup documentation, for example PODs and BOLs from carrier sites. The documents are automatically matched and collated, making all information required to research and resolve a dispute available in one place. The captured documents are stored on the cloud in a searchable document repository, making them easy to manage, retrieve and integrate into collections and deductions management workflows. The result is the near-complete elimination of manual work involved in identifying, downloading, and attaching backup documentation.
- Data aggregation engine automates the monitoring of relevant websites, email, EDI, and paper submissions to pull new backup documentation such as debit memos, PODs, BOLs, etc.
- Auto-attachment matches backup documentation to the relevant collections or deduction case.
- Document storage provides an image of the original document for reference or disputes.
- Eliminate manual tasks that consume 20-40% of a specialist’s time, allowing them to focus on higher value research and analysis.
- Reduce Days Deduction Outstanding (DDO) by speeding deduction research and making backup documentation readily available for settlement.
- Reduce Days Sales Outstanding (DSO) by speeding up payment.