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Collections Cloud automatically prepares a prioritized list of at-risk customers with AI-based payment date prediction, aging analysis, promise to pay analysis. Your collectors can customize their dunning strategies based on the AI-recommended actions against each customer.
Scale-up your dunning outreach with automated emails, fax, print and mail, and invoice upload to A/P portals. Track payment status against open invoices from portals in real-time.
Collections Cloud has in-built VoIP calling and an integrated dialer to ensure that your collector can make customer calls from the software itself. Collectors can also receive customer calls within Collections Cloud.
Automatically record customer calls, take notes, create promise to pays or log disputes – all in a single place within Collections Cloud Software.
Outsource your critical customers or invoices to 3rd party debt recovery agencies with a few clicks. Get updates from the 3rd party collector in real-time.
Get real-time visibility into collections process metrics such as bad debt, working capital trends, DSO, CEI. Analyze collection call recordings to suggest course corrections.
Our CFO’s objective was the reduction of Bad Debt by 20%, while the management wanted to maintain a similar ROI, with 2 FTEs retiring.
The automation collection operation that we had with HighRadius was that we were able to have an automated priority work list. This was very big for us.
You need an integrated system or a one-stop-shop with all the information in one place. Otherwise, it’s just more effort for you to search for the data from different sources. It gives you a holistic view of the customer data.