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A Hole in One with End-to-End O2C Digitalization

What you’ll learn

  • Facts and Stats from Deloitte on digitizing O2C
  • Five themes impacting businesses post-Covid
  • Why it’s time to re-evaluate your O2C process
  • How organizations are utilising AI to support their cloud solutions and what benefits this can achieve

brought to you by HighRadius and Deloitte Consulting HighRadius and Deloitte recently hosted an industry-leading webinar to discuss why end-to-end optimization within your order to cash (O2C) process is the only way to increase productivity, enhance cash flow, and make it easier for clients to do business with you.

Time to re-evaluate your O2C process

Efficient and automated O2C processes will have a positive impact on costs and transparency. However, the full benefits can only be realized by leveraging an end-to-end platform that incorporates artificial intelligence to provide actionable insights and analytics to increase revenue and impact business performance.

Starting with a mix of service delivery options in conjunction with process standardization and automation will result in a significant reduction in processing costs.  However, it won’t provide the data you need to truly understand your clients and predict future behavior.

The facts from Deloitte

1. There is a 60% gap between low performers and top performers when it comes to O2C processing costs

2. Client-centric companies expect a 60% increase in profitability

3. An end-to-end O2C platform enables 25% fewer customer support calls

4. Expect up to 30% efficiency gains through automated order creation and digital invoicing

5. Despite these benefits and savings, only 13% of companies have implemented a fully automated O2C process.

The Covid pandemic has changed the course

The COVID pandemic has led to uncertainty and disruption for organizations worldwide. Deloitte has observed the following themes post-Covid.

  • Lack of readiness – business continuity plans did not prepare adequately for an event with the global impact of Covid
  • Cash management challenges – disruption to collection teams and supplier payment processes, resulting in manual errors and inability to forecast
  • Digitalization reaps rewards – highly digitalized organizations have seen less disruption
  • Recognizing the change in delivery models – pure transactional tasks previously handled in shared service centers are now facilitated in a different working environment, only made possible if organizations invest in IT infrastructure
  • Act now to create a strong framework –organizations with strong digital and automation processes at the core, solid SSC/Global Business Services leadership operating at C-level, and autonomy over budgets are far better equipped to deal with business continuity

Playing every round below par

“AI gives you a clear view of what will happen in the next 10 days and beyond”
Christian Kölzer, Senior Manager, Deloitte Consulting

95% of the clients we work with are managing multiple ERPs, multiple instances of ERPs or working with multiple bolt-on tools that tie to the ERP, making it impossible to centralize information and view one version of the truth.
Leveraging an integrated O2C platform gives finance teams real-time access to the visibility of a transaction throughout its entire lifecycle, resulting in increased efficiency and an improved client experience. When customers add AI and supporting cloud offerings to the mix, they can quickly realize the following benefits:

  • Auto-resolution of repetitive exceptions based on pattern recognition and trend analysis
  • Remittance prediction and intelligent invoice mapping
  • Disputes predictor and auto-trigger of emails to customers with a high probability of missing remittance information
  • Late payment forecasting with an AI engine that can create payment date predictions so teams can prepare for collection activities before an invoice is even due
  • Prediction of blocked orders and potential customer defaults to enable better forecasting

Most customers we work with are currently either in the process or evaluating the migration to SAP S/4 Hana. While this will bring huge benefits to your finance teams, the migration alone cannot fully optimize your O2C processes or complete your digitalization journey.

Best in class organizations are taking this opportunity to implement additional custom cloud functionality that leverages artificial intelligence in cash, collections, and deductions. As a result, clients are successfully transforming the customer experience and making faster and more informed business decisions.

Acing your hole in one

“The Future of O2C lies in driving insights to better understand the customer, while at the same time reducing manual effort in the process”

Christian Kölzer, Senior Manager, Deloitte Consulting

The future state of O2C lies in investing in an end-to-end O2C solution that provides full visibility into the lifecycle of a transaction, resulting in meaningful data that drives business decisions and performance.

Finance teams that make these investments quickly gain a competitive advantage and can help drive digital transformation in their organization.

To facilitate this change, organizations should work with experienced end-to-end O2C platform providers. By taking advantage of these capabilities, businesses will thrive in the predicted O2C growth areas below (stated by Deloitte) and increase their chances of hitting a hole in one in every round.

  • Advanced credit rating machinery for automated credit scoring and self-service requests for credit line changes.
  • Increased use of OCR, RPA, and cognitive to replace current tasks that humans are performing so staff can be reallocated to higher priority tasks.
  • Advanced analytics to analyze customer behavior and make better payment predictions
  • Segmentation and O2C support based on value – pushing lower value customers to self-service channels or charging fees for certain services.

To listen to the webinar in full, visit

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HighRadius Integrated Receivables Software Platform is the world’s only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway – covering the entire gamut of credit-to-cash.