According to a recent survey by the Institute of Financial Management (IOFM), less than 5% of A/R functions are fully integrated. Moreover, 43 percent of teams report some “formal coordination” between the various A/R functions, while 13 percent report no coordination at all.
Order-to-cash teams have traditionally operated with such organizational silos hindering the collaboration. Still, these facts are often disregarded with the assumption that every separate function in the Order-to-Cash process has a clear objective. If every team does their job well, then everything works perfectly, which can lead to excellence.
Sales Team: “Good news! Today, we closed a deal with Penta Corp!
Credit Team: “That’s good news indeed! However, we’ll have to take a step back and analyze their portfolio risk because they’ve already exhausted their credit limit!”
Collections Team: “Penta Corp hasn’t been paying on-time since last September.”
Cash Application Team: “Hey, we checked! It turns out they have sent out the payment today morning, and we are yet to process it.”
Here, each team is doing their job according to their pre-defined goals, but they lack visibility into what the other teams are doing. This seems to be a simple problem, but it isn’t. Imagine a credit analyst releasing a blocked order without knowing whether the customer will be making a payment at all or not. This not only leads to a higher DSO, but the A/R teams’ accountability is at stake.
The credit team is not an exception. The upcoming sections of this blog will explore how credit teams lack visibility into A/R data and how to ensure seamless collaboration within credit and other A/R teams.
Credit teams play a crucial role in balancing credit risk exposure. In their day-to-day operations, they onboard new customers, assign credit limits, review existing accounts and release blocked orders.
For daily credit risk evaluations, credit teams mainly focus on external data like credit ratings and financial data from external agencies and bureaus such as D&B, Experian. As they manually download credit reports and credit agency scores, they end up not paying a lot of attention to the data coming from other A/R teams such as collections, cash application.
Today, the leading credit teams are collaborating seamlessly with cash application, collections, and deductions teams to contribute towards a cautious and profitable growth of their organizations, even in a volatile economy.
HighRadius AI-powered Integrated Receivables platform has enabled credit teams to gain visibility into collections and cash application data without any manual intervention. You can conduct proactive credit reviews and handle blocked orders with just a single click to keep your credit risk exposure in check.
Let us understand how credit and other A/R teams can seamlessly collaborate with each other:
With Integrated Receivables Platform, Cash Application teams can automatically share payment information with credit teams on a real-time basis. With payment information flowing in from Cash Application Cloud, credit risk exposure is auto-updated. This enables credit teams to informed decisions based on the latest data.
Credit teams can share credit intelligence with collectors, such as credit limit, credit scores, risk class, credit exposure, and blocked order information on a real-time basis. This way, collections analysts can prioritize the critical customers to contact. For instance, if a collector receives alerts related to the sudden degradation of a customer’s risk class, the collector would prioritize that customer over others.
Moreover, with data from collections, credit teams can review collectible amounts to calculate adjusted credit exposure and release or block orders. Credit teams can also dynamically update credit exposure with promise-to-pay information.
Integrated Receivables can enable credit teams to collaborate with deductions teams to receive dispute-related information. This way, they can dynamically update credit exposure by leveraging the payment and dispute information.
|To know more about HighRadius Integrated Receivables – click here.|
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