Optimizing Collections & Disputes in SAP to Unlock 100% Visibility into Disputes with 20% Reduction in DSO

Impact Achieved

100%

Visibilty into Disputes

20%

Reduction in DSO

60%

Reduction In Time Spent on Correspondence

40%

Delinquent Accounts Reviewed Per Day

Correspondence moved from a 10 minute process to a 60 second task with HighRadius A/R automation

case-study-speaker

Amanda Flemmer

Business Analyst

CF Industries

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About CF industries

CF industries consolidated different credit and A/R processes under one roof with HighRadius accelerators for SAP Collections and Dispute Management.

Employees:

3000+

Revenue:

$6.5B

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Top Challenges

  • No single repository to access data.
  • Lack of visibility over deductions KPIs & time taken to resolve disputes and create memos.
  • No standard processes for customer outreach or a centralized point of contact.

Business Benefits

  • The team is able to track all information at a single place.
  • The team can access the status of any dispute, with notes, and any memos created against the dispute case.
  • Using automated correspondence the analysts can pick a standard letter to send to the customer.

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Yaskawa Case Study

5.5

Days Reduction in DSO

60%

Improvement In A/R Team Productivity

~90%

CEI Achieved

Mosaic

50%

Reduction of Credit Approval Layers

56%

Reduction in Average Approval Time

15%

Increase in Auto Approvals

Staples

27%

Reduction in Past Dues

20%

Reduction in Bad Debt

5 days

Reduction in (ADD)