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5 Skills Every O2C GPO Needs in the Age of AI:
Secret to Adidas, Cargill, Huntsman, McCormick, and Danone’s A/R Success

How does this ebook help me?
This ebook contains 5 essential skills GBS A/R leaders must possess in this age of AI. It also discusses how Adidas, Cargill, Huntsman, McCormick, and Danone leveraged these vital skills to make their O2C process truly best in class.
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Key Takeaways

A brief understanding of the roles and responsibilities of a GPO
5 must-have key skills for O2C GPOs to make their process best-in-class
The significance these critical skills have in a GPO’s role
The impact created by these skills in Adidas, Cargill, Huntsman, McCormick, and Danone’s A/R processes

Table of Contents

Understanding The Role of a GPO
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What is the Importance of Long-Term Vision and How Danone Built Future-Ready A/R With It
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Why Should GPOs Focus On In-Depth Process Knowledge And How It Helped Adidas
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Why Data-Driven Decision Making Is A Key Skill For GPOs And How Cargill Leveraged It
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Why Project Implementation Planning is a Must for GPOs and How Huntsman Deployed 3 Modules in 2 Years With Proper Planning
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What Role Does Change Management Play in a GBS and How McCormick Capitalized On It
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Chapter 01

Understanding The Role of a GPO

Global Process Owners (GPOs) are responsible for directing and managing the end-to-end A/R process within a Global Business Service (GBS) organization. End-to-end often entails cross-functional scope as A/R involves collaborating with multiple departments. GPOs analyze the efficiency, quality, and transformation of the A/R process in GBS that has been influenced by technological and infrastructure developments. They create an effective and efficient process, implementing it with the right human, financial, and technological resources, and providing quality outcomes as required by the organization.

A process owner has control and ownership of the end-to-end process, to the extent that changes established within the process cannot be made without the process owner’s permission
Source: Sharedserviceslink Insights

The responsibilities of a GPO are varied but can be broadly categorized into
three areas:

Process related responsibilities

GPOs must define the required processes, map them into the required outputs, standardize and drive for continuous improvement by implementing, monitoring, and measuring process improvement initiatives.

Stakeholder management

GPOs must be able to manage both top management and the employees in the GBS organization. The employees in the GBS organization need to be trained regularly to refresh their knowledge and to prep them for new processes or technologies. Top leadership should be kept in a continuous loop to get buy-in at required levels.

Monitoring team performance

The GPO is the end-to-end process owner and is responsible for the process’s health. A process will function smoothly without any roadblocks only if the team performs in a seamless manner. Setting team KPIs and measuring their performance against accepted top metrics in a timely manner will help GPOs to ensure better process performance.

Apart from these GPOs are also tasked with:

  • Leveraging data for making value-driven decisions
  • Building a digital enterprise to achieve scalable growth

The GPO’s role is an integral part of any shared service model as they are key players in driving value across the process and by large the organization. To make their process world-class, a GPO must possess 5 critical skills.

5 Critical Skills of a GPO in Shared Service Model

In this ebook, we will study in brief the importance of each of these skills and how global organizations leverage them to create a best-in-class A/R process.

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