Disputes are a part of life and processing them takes away a huge chunk of manpower and time. But things get complicated manifold when you have to adopt a complex workflow just for handling deductions from only one customer – Amazon.
Amazon has ties with quite a number of vendors. However, the Amazon Vendor Central is a nightmare for deductions analysts because of its cumbersome processes for resolving disputes.
Introduction
Accounts Receivable is probably the toughest job in the finance portfolio since it primarily involves convincing external parties to part with their hard-earned savings. A customer might cite multiple reasons for why they cannot pay an invoice, but an unresolved dispute is the only valid one which provides a reason why they should not pay an invoice.
AR teams across organizations of all industries and sizes, are keen to resolve any open disputes and clear the payment but resolving customer claims/queries is not a cakewalk. It is a complicated process which involves
Further complications arise when you are receiving a high volume of claims from a single major customer, such as Amazon, and your analysts have to deviate from their normal routine to resolve these queries, such as logging into a specific web portal such as Vendor Central to manually dispute these claims.
Customer, carrier, and vendor portals are a specific niche when it comes to A/R automation and Amazon Vendor Central is one of the most widely used customer portals owing to Amazon’s omnipresence. However, customer portals including Vendor Central are notorious for making life hard for analysts trying to transact on them. So how do you handle customer portals and save productive time while improving process outcomes? Read on to discover….
This e-book is for you if
you or your team are handling resolving customer queries/claims on their web portals and can relate with any of the below:
Highly manual processes for disputing in Vendor Central
Disputing claims on Amazon Vendor Central is a challenge due to a largely manual-driven process coupled with a non-intuitive interface. Some of the key issues associated with disputing on VC are:
Why not let robots do these menial tasks?
1.Claims and POD Aggregation
“As a result, all claim/dispute information are exported from Vendor Central in one single batch eliminating the need for manual download “
2.Auto-coding Deductions
“Time spent on dispute identification and coding is now saved and they are directly assigned to analysts who directly start working on them.”
3.Web Push
“For invalid claims, denial package uploaded to Vendor Portal attached with POL, BOD, ASN, same day the deduction is claimed“
4.Dispute Correspondence
“Analysts don’t have to separately write emails, attach documents for each customer“
5.Audit Trail
“Disputing timely with proper backup documentation results in faster resolution“
Why do they happen
“86% of companies said that shortage deductions have increased in the past 6 months – Amazon Deduction Issues/Findings, Attain Consulting Group”
How they are currently resolved
How does Automation help
Why do they happen
“65% of vendors said that they experience pricing challenges with Amazon – Amazon Deduction Issues/Findings, Attain Consulting Group”
How they are currently resolved
How does Automation help
Why do they happen
How they are currently resolved
How does Automation help
Why do they happen
Amazon will review your performance from the prior six weeks and issue Amazon Vendor chargeback fees based on the following criteria:
How does Automation help
Audit trail
Robots track all forms of communication with vendor and stores all backup documents in one source for effortless disputing in case of invalid chargebacks
Auto- compliance
Why auto-resolve disputes?
What Robots can do?
Robots provide real-time out-of-the-box and custom reports for end-to-end managerial view
What Robots can do?
“It allows drilling down on inefficient sub-processes and applying speedy corrective measure”
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HighRadius Deductions Software acts as a powerhouse for proactive deduction management to prevent bottom-line erosion. It provides automation, process standardization, and a platform for cross-departmental and customer collaboration. It supports deduction management by providing some key features like back-up document capture which captures deduction data from customers and supplies the information required for resolution; auto-capture proofs of delivery (PODs), bills of lading (BOLs) from carrier portals & emails; structured deduction resolution, collaboration & approval workflows to streamline the communication and approval process; along with automatic deduction correspondence, and automatic data push to customer portals. The result is a proactive deduction management operation that recovers revenue normally lost to invalid deductions.