Disputes are a part of life and processing them takes away a huge chunk of manpower and time. But things get complicated manifold when you have to adopt a complex workflow just for handling deductions from only one customer – Amazon.
Amazon has ties with quite a number of vendors. However, the Amazon Vendor Central is a nightmare for deductions analysts because of its cumbersome processes for resolving disputes.
Accounts Receivable is probably the toughest job in the finance portfolio since it primarily involves convincing external parties to part with their hard-earned savings. A customer might cite multiple reasons for why they cannot pay an invoice, but an unresolved dispute is the only valid one which provides a reason why they should not pay an invoice.
AR teams across organizations of all industries and sizes, are keen to resolve any open disputes and clear the payment but resolving customer claims/queries is not a cakewalk. It is a complicated process which involves
Further complications arise when you are receiving a high volume of claims from a single major customer, such as Amazon, and your analysts have to deviate from their normal routine to resolve these queries, such as logging into a specific web portal such as Vendor Central to manually dispute these claims.
Customer, carrier, and vendor portals are a specific niche when it comes to A/R automation and Amazon Vendor Central is one of the most widely used customer portals owing to Amazon’s omnipresence. However, customer portals including Vendor Central are notorious for making life hard for analysts trying to transact on them. So how do you handle customer portals and save productive time while improving process outcomes? Read on to discover….
This e-book is for you if
you or your team are handling resolving customer queries/claims on their web portals and can relate with any of the below: