OTC technology has come a long way from papers and spreadsheets to AI-based predictions and digital assistants. While automation has made analysts’ work easier with speed and accuracy, has customer centricity taken a backseat? Where do you draw the line between automation and human touch to ensure that ease and efficiency do not increase at the cost of customer satisfaction?

But what if you do not need to draw the line at all? Join Elizabeth Chamorro, a credit professional at Yaskawa with over 25 years’ experience, to learn the 3 checkpoints of choosing the right technology, using data for customer-centric AR strategy and empowering analysts with the right tools for better customer satisfaction.

Complimentary Webinar

Is Your O2C Technology Destroying Customer Experience?

Coming Soon!

Speakers

Speaker

Elizabeth Chamorro

Senior Manager, International Credit and A/R
Yaskawa America, Inc. - Drives & Motion Division
Speaker

Elaine Nowak

Director of Product Marketing and Management
HighRadius Corporation

What you'll learn

  • Practical use-cases of Artificial Intelligence and digital assistants
    in OTC.
  • Better customer experience is always a work in progress: the Yaskawa story proves it.
  • 3 checkpoints to strike an ideal balance between automation and customer experience.

About the Webinar

OTC technology has come a long way from papers and spreadsheets to AI-based predictions and digital assistants. While automation has made analysts’ work easier with speed and accuracy, has customer centricity taken a backseat? Where do you draw the line between automation and human touch to ensure that ease and efficiency do not increase at the cost of customer satisfaction?

But what if you do not need to draw the line at all? Join Elizabeth Chamorro, a credit professional at Yaskawa with over 25 years’ experience, to learn the 3 checkpoints of choosing the right technology, using data for customer-centric AR strategy and empowering analysts with the right tools for better customer satisfaction.




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HighRadius Integrated Receivables Software Platform is the world’s only end-to-end accounts receivable software platform to lower DSO and bad-debt, automate cash posting, speed-up collections, and dispute resolution, and improve team productivity. It leverages RivanaTM Artificial Intelligence for Accounts Receivable to convert receivables faster and more effectively by using machine learning for accurate decision making across both credit and receivable processes and also enables suppliers to digitally connect with buyers via the radiusOneTM network, closing the loop from the supplier accounts receivable process to the buyer accounts payable process. Integrated Receivables have been divided into 6 distinct applications: Credit Software, EIPP Software, Cash Application Software, Deductions Software, Collections Software, and ERP Payment Gateway – covering the entire gamut of credit-to-cash.