SAP Dispute Management Case Study – Warner Home Video: Rohit Patel



View Full Length Video (00.46 H)



About The Video
With the largest distribution infrastructure in the global video marketplace, customer disputes are nothing new to Warner Home Video. Learn their thinking behind the decision to deploy SAP Dispute Management, the trade-offs between selecting a number of “best of breed” options vs. the integrated SAP module, and what to expect out of the box functionality and additionally potential opportunities to add automation capabilities.
About The Speaker
Rohit Patel (VP of Credit and Customer Operations, Warner Home Video)