Engage in mass correspondence for non-critical customer accounts. Set up workflows, schedule emails and allow the dispatch of hundreds of emails at a time with a one time set-up.
Leverage ready-to-use dunning templates to save time spent in sending each email manually. Add, edit, or update templates based on your business requirements. Auto-select correspondence packages to include latest invoices and account statements.
Customize messaging for high risk collections accounts or large customers in order to achieve faster payments and better customer engagement. Implement high touch key account management strategies to ensure that your collectors are on top of these high priority accounts.
Access and store all collaboration history and data such as last correspondence date, call logs, payment commitments (if any), notes, tasks or customer initiated requests such as invoice requests in a single screen. This saves the collector all the hassle of data gathering before each call or email.
Customer accounts are segregated into segments where you prefer automated correspondence and where you want your collectors to focus and follow-up with high touch. Select dunning templates from a library of dunning templates used across industries or build your own customized templates.
The correspondence engine provides alternatives between email, fax, mail, print and portal as modes of correspondence. Once the mode of the correspondence is chosen, the solution auto-selects the corresponding template such as first past-due reminder and collector can send multiple emails with a single click.
The solution auto-fills data such as invoice value and due-date into the correct type of dunning letter in the email and leverages pre-defined templates tailored for different levels of dunning. Collectors can choose to edit the pre-defined template to ensure personalized messaging for high value customers. The correspondence engine also provides room for adding attachments such as invoices and claim copies.
The correspondence engine records all correspondence activity and keep track of all important information such as type of dunning letter sent, correspondence date and time, and customer contact details.