Store all customer collaboration history and customer initiated requests in a centralized data depository for each account. Ensure easy access and prevent the last minute hassle of data gathering before each correspondence action. Leverage Invoice Tracing Automation to capture payment commitments by large customers and to ensure data consistency and a single source of truth across the solution.
Get rid of disparate tools and systems such as spreadsheets, notepads, Outlook, calendar, notepads, post-its, and other custom programs with a single system to store data, add reminders, re-prioritize accounts based on previous collaboration data such as follow-up request and payment commitments, and auto-recommend correspondence actions based on pre-defined strategies.
Create and track payment commitments. Log customer collaboration history via call logs and notes for all correspondence actions. Use escalation workflow to ensure that no critical account falls through the cracks. Set up tasks for self-reminders to comply with customer initiated follow-up requests. Enagage in proactive collections strategies such as "Reminder for an upcoming P2P" and "Escalation for a broken P2P."