Prioritize your day with Freeda's recommendations on calls to be made and emails to be sent. Make customer calls and receive incoming calls across the globe in one single place. Freeda automatically records calls, captures notes and recommends suggested actions from the interaction such as P2P creation, raising disputes.
Store all customer interaction history, call recordings, notes, promise to pay trends and customer-initiated requests in a centralized data repository. Prevent the last minute to-and-fro within spreadsheets, notepads, Outlook, calendar, notepads before sending out correspondence.
Leverage AI capabilities to automatically extract and identify the next actions to be carried out from a customer's email response. This can include creating a P2P, a follow-up task, or a dispute.
Let Freeda organize your day by prioritizing customers to call, emails to send, along with recommended strategies based on previous interaction history, notes, P2Ps.
Make customer calls and receive incoming calls in one single place. Leverage Freeda to automatically capture call notes, record calls and summarize the next action items from the call in the form of an email.
Easily access call notes, payment commitments, payment patterns, customer queries, dispute information anytime during a collection call with the help of Freeds.
Auto-capture customer's email intent to identify the potential next steps for collectors such as task creation, and automatically scheduling reminders to follow up with your customers proactively based on payment commitments. Collectors can schedule their follow-ups based on historical promise-to-pay trends.