SSC Maturity Model: 4 Ways to Optimize O2C Processes

SSC Maturity Model: 4 Ways to Optimize O2C Processes

About The Webinar

So, you’ve established your OTC shared services center. But do the benefits go beyond transactional cost savings to create significant impact on financial performance?

High-impact shared services require a roadmap for scaling from formation to maturity and to shift the focus from cost reduction to value creation. Enterprises with more mature OTC operations have achieved this by activating four major driving factors – talent management, stakeholder coordination, reporting & analytics and integrated technology.

Key takeaways

  • Success framework for OTC shared services centers
  • Maturity model to compare your OTC SSC metrics against best-in-class peers
  • Four evolution-driving factors
  • Step-by-step guide to plan for OTC transformation


  • Kiran Rana, AVP, Solution Engineering, HighRadius
  • Susie West, CEO, Sharedserviceslink