What's inside?

  • 55 KPIs fall under the following categories:
    • KPIs which Executives care about
    • KPIs to evaluate any order-to-cash process efficiency
    • KPIs to measure customer experience across all touchpoints
    • KPIs to evaluate level of data maturity across all order-to-cash process
    • KPIs to measure team and FTE productivity
  • How to Interpret each KPI
  • Immediate next steps to take after analyzing the KPI performance
    • This free excel template makes all this simple for you. Just download, track top KPIs and start analyzing!

Top Shared Services KPIs

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