Saving BPOs From Going Extinct: Tips From GBS Leaders
Maciej Piwowarczyk
ex-Global VP, GBS
Suzanne Leopoldi
Chief GBS Officer
Liliana Becerril Ovalle
Shared Services Global VP
Key Takeaways
- The model leaders need to follow to unlock the true value of BPO.
- Understand the importance of focusing on process rather than cost concerning BPO.
- Learn why BPOs need to move past the traditional cost-cutting strategies.
