GBS Leaders Reveal Winning Strategies for Transformation
AJ Wijesinghe
VP of Shared Services
Stephen Hosley
SVP, Global Business Services
Key Takeaways
- The hybrid work model is the preferred way! The outsourced partners bring in different industry perspectives
- Global Business Service Leaders can offshore processes that are non-client facing and are standardized rule-based
- Have one of the customers tell how they are leveraging the GBS organization for something more than cost cutting strategies
