VP of Shared Services at Univar Solutions. AJ is a business leader with 20+ years of experience in managing globally diverse teams to deliver optimal growth and transform today’s GBS to enable next-gen Digital Operations.
CEO and Founder of HighRadius, a Fintech enterprise SaaS company which leverages AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s leadership has secured the trust of 200+ Global 2000
Podcast Summary: Six Million Dollar Questions every GBS Leader wants to Know
Million Dollar Question #1:You’ve been on both the vendor side and the customer side. What’s your current take on which model is best, captive centers or outsourcing?
The hybrid model is the right way to go.
Over the years the market has matured in such a way that Captives can work really well.
Through outsourcing partners, you will be able to bring different industries’ perspectives and experiences in a shorter period of time.
This eventually helps you to scale faster and to track your savings.
Few standardized non-client-facing processes like A/P and A/R activities can be looked upon by the offshore team which works as an extension to the onshore team.
Generally, the outsourcing partners should make investments before you take over the cost and savings.
But this is something many big suppliers and BPOs would not do.
How did AJ’s team address this challenge?
In this pandemic, we agreed on using a Build Operate Transfer a.k.a BOT model, to fast-track standing up and then take them or as a captive approach.
This worked for us and it was very unique.
What is the initial contract?
Mainly depends on how we go about operating our model.
Also depends on the way we use it, which can also benefit the infrastructure and the team collaboration.
It is either a minimum of 2 years or depends on the number of FTEs we have, whichever comes sooner is the way we plan.
What are the major challenges of the BOT model?
If you don’t have experience in doing this on your own, the partner will need to provide you with the infrastructure as well as the people to build the foundation of the model.
So you will have to find a supplier who can do both.
Million Dollar Question #5: Having worked with both ERP and cloud technologies, in your view, what is the trade-off?
The ERPs and the SaaS solutions are complementary technologies that specialize in their respective functions.
You will find that some major ERPs lack workflow.
The key is to have good understanding of the end-to-end process and configure the technology to orchestrate a well-thought-out process so that it runs seamlessly between the ERP and the SaaS cloud systems.
For a smooth play, be it in Order to Cash or Treasury Reports or any other process, having a good API is critical for these two to co-exist.