Senior Vice President of Shared Services at Gannett. Cindy is a business leader
with over 20+ years of experience and a recognized board member of SSON who has worked in top
organizations like AOL and Discovery Communications.
Founder & CEO of HighRadius, a fintech enterprise SaaS leader that provides
Autonomous Software for Order to Cash, Treasury & Record to Report. Sashi’s leadership has
secured the trust of 200+ Global 2000 companies.
Dead-or-Alive Question #1: At Liberty source, you were instrumental in setting
up the onshore BPO model as an alternative to captive centers, so in 10 years down the line,
do you think BPO’s for outsourcing will be dead or alive?
GBS will continue to be the backbone of many organizations. However, the term probably
changes and focuses mainly on Digital Transformation and providing more significant
enablers of front-end customer-facing initiatives.
GBS needs to start listening to the internal business partners and understand what
they’re looking for while also anticipating what they will need in the future.
It’s on the shoulders of every GBS leader to challenge their teams, explore new service
offerings, and adapt the delivery model to keep this model alive.
Dead-or-Alive Question #7: What’s your advice to other GBS leaders? What’s most
important for them to keep their eyes on for success?