Maciej Piwowarczyk is a business leader with 20+ years of experience. He has worked with some reputed organizations like HP, Accenture, CBRE and Discovery where he led GBS globally – transforming it heavily. Today he is acting as an Independent GBS Advisor and Career Coach.
Founder & CEO of HighRadius, a fintech enterprise SaaS leader that provides Autonomous Software for Order to Cash, Treasury & Record to Report. Sashi’s leadership has secured the trust of 800+ clients across 92+ countries, with 250+ Fortune 1000 clients including GE, PepsiCo, Bayer, P&G, Unilever, J&J, and UBER.
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Dead-or-Alive Question #1: In 10 years, do you think BPOs for outsourcing will be dead or alive?
The operations from home were the need of the hour, but optimal output could not be derived.
In my view, the Hybrid Model is the optimal solution for maintaining an excellent work-life balance.
A place to collaborate is essential for meeting operational efficiency and fostering innovation.
What does the Hybrid Model look like-
Three days of work from home.
Two days of work from the office.
But currently, even the hybrid models are broken, which can be elaborated because of 2 reasons:
Offices in the current form cannot provide the environment for true collaboration.
Even when people are at the office, they spend time replying to emails or joining meetings that undermine the purpose of innovation, brainstorming, and having face-to-face interactions when present at the office.
Although the large service centers won’t be there in the future, the essence of their presence would continue to create impact while collaborating globally.
Dead-or-Alive Question #3: In the next ten years, do you think RPA in the current form ‘AS IS screen flow automation’ will be dead or alive?