GBS leader with 30+ years of experience leading business services for companies like Mondelez, Bacardi, and P&G. Caroline is associated with networks like SSON and advises companies on building and strengthening the shared services
network
CEO and Founder of HighRadius, a Fintech enterprise SaaS company which leverages AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s leadership has secured the trust of 200+ Global 2000
companies.
Podcast Summary: Six Million Dollar Questions every GBS Leader wants to Know
Million Dollar Question #1: What is better for deploying shared
services? A captive model or outsourcing to third parties.
Key Points
The real best model depends on many different parameters like speed, end-user experience, and cost savings.
For speed, getting professional help through a partner is very useful.
It depends on the maturity of the process and culture of the organization as well.
Most successful GBS organizations are the ones capable of managing an ecosystem of internal and external partners.
Million Dollar Question #4: Could you share your secret recipe for transforming GBS from a cost-cutting focus to a revenue growth strategy?
Key Points
It is a question of survival in GBS to drive value and increase contribution.
You have to move from a cost-cutter to a value-adding role and drive additional revenue.
If you don’t evolve, it’s the beginning of the end.
As GBS centers mature, they realize they have rich, powerful data. Being able to translate this data from reactive to predictive capabilities helps you move to a revenue growth scope.
Million Dollar Question #6: What would be your parting advice for the listeners?
Key Points
As you start your GBS organization- surround yourself with highly skilled people.
GBS is a profession; it is super important to get people who have done it, who have lived to it.
These people who know the techniques, governance, and processes for running GBS when working with internal teams who know the most about the process, it helps you create the best GBS.
You cannot sleep on your successes. You need to constantly challenge the status quo and look towards the future.
Corporate Headquarters HighRadius Corporation Westlake 4 Building (BP Campus) 200 Westlake Park Blvd. 8th floor Houston, TX 77079
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