GBS leader with 30+ years of experience leading business services for companies like Mondelez, Bacardi, and P&G. Caroline is associated with networks like SSON and advises companies on building and strengthening the shared services
CEO and Founder of HighRadius, a Fintech enterprise SaaS company which leverages AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s leadership has secured the trust of 200+ Global 2000
Podcast Summary: Six Million Dollar Questions every GBS Leader wants to Know
Million Dollar Question #1: What is better for deploying shared
services? A captive model or outsourcing to third parties.
The real best model depends on many different parameters like speed, end-user experience, and cost savings.
For speed, getting professional help through a partner is very useful.
It depends on the maturity of the process and culture of the organization as well.
Most successful GBS organizations are the ones capable of managing an ecosystem of internal and external partners.