VP of Kellogg’s Global Business Services with 25+ years of experience in leadership roles across Kellogg’s Finance Functions. Presently, Deanna is responsible for optimal transformation of GBS processes through her unique finance and
CEO and Founder of HighRadius, a Fintech enterprise SaaS company which leverages AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s leadership has secured the trust of 200+ Global 2000
Podcast Summary: Six Million Dollar Questions every GBS Leader wants to Know
Million Dollar Question #1: Captive Centre Model versus Outsourcing
for your own shared services centre, what are your thoughts on it?
For Kellogg, a hybrid model works best.
However, in GBS, there is no right or wrong model, it is all about choosing what is best for your company and your culture.
Whichever model you choose needs to evolve with the time.
Outsourcing processes that were holistically transformed worked well.
Outsourcing did not fare well with processes that underwent a simple lift and shift
Overall, outsourcing was not very successful in aligning with Kellogg’s relationship-based culture and had to pull back processes.
Moving forward, I see Kellogg’s leveraging outsourcing through 3 ways:
It allows one to get the savings quicker.
Once all the processes are consolidated, it gives better ability and leverage than to drive the standardisation first.