A transformational leader with 30+ years of experience in building and driving sustainable business models. She has been a crucial part of top organizations like Ford, GE, and Capstone Solutions, and is currently the SVP & Head of GBS in Iron Mountain.
CEO and Founder of HighRadius, a Fintech enterprise SaaS company that leverages
AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s
leadership has secured the trust of 200+ Global 2000 companies.
Podcast Summary: Six Million-Dollar Questions every GBS Leader wants
Million-Dollar Question #1: In your view, which model is better for deploying shared services today, captive centers or outsourcing to third parties?
The answer is to have a mix of both captive centers and outsourcing.
Choose Captive-Centers for the processes where the work can be done internally on your own behalf as the organization.
And choose to Outsource when there are experts that have better focus, better tools, and better expertise, that makes sense to that process.
Covid-19 made us rethink captive centers for providing maximum value, but we still need the hybrid model to move forward.