CEO and Founder of HighRadius, a Fintech enterprise SaaS company which leverages AI-based Autonomous Systems to help companies automate Accounts Receivable and Treasury. Sashi’s leadership has secured the trust of 200+ Global 2000 companies.
Podcast Summary: Six Million Dollar Questions every GBS Leaders want to Know
Million Dollar Question #1:In the past, you’ve been more inclined towards outsourcing compared to captive models. For deploying shared services, which model would you suggest and why?
This world, especially in the GBS space, is increasingly growing into hybrid models.
An ecosystem of partners is critical in most industries. Why?
They can underwrite investments and commit to outcomes.
They can leverage talent pools in ways that can offer career pathways that perhaps captive can’t do.
They can provide shared investment in technology and deeper R&D budgets.
The choice of the model is not just about the time, it’s more about cultural adoption and maturity.
Whether you are captive or outsourced, this hybrid world needs to have strategic assets as a natural extension of the organization.
Million Dollar Question #3:There is a lot of confusion from a technology point of view. There are ERPs, there is RPA, foundational cloud platforms; what is your general viewpoint as you’re going through this transformation?
GBS organizations should be the home for the continuum of process excellence and automation.
Let’s not chase technology for technology’s sake.
It is not just about digitizing the end-to-end process and managing transactions but also about monitoring and controlling the automated execution of these transactions.
With the right set of technology, you can become the digital command center that can leverage a variety of technologies and function as the center of excellence.
Million Dollar Question #4: You’ve built and managed so many global businesses and generated significant revenue and growth. Could you share your secret recipe for transforming GBS from a cost-cutting focus to a revenue growth strategy?
It always used to be about the cost and labor differentials, but once we have saved the code, we can move to efficiency.
Terms like effectiveness, quality, and control came into the picture when we started asking the question, “what were we actually delivering?”
Actionable insights are where we demonstrate that our future is more around helping our respective organizations to drive revenue
The key to this question is developing talents. That is the biggest asset to our business – in addition to cost & growth, we also need to retrain, retain and reinvent the people skills.