A Collector’s Guide:
8 Types of Delinquent Customers and How to Collect from Them Positively

We have identified 8 types of delinquent customer personalities and customized conversation tactics for them to help you collect your money faster.


Chapter 01

The Saint

Chapter 02

The Hipster

Chapter 03

The Cynic

Chapter 04

The Dominant

Chapter 05

The Passive

Chapter 06

The Sentimental

Chapter 07

The Amateur

Chapter 08

The Delinquent
Chapter 01

The Saint

These customers are agreeable in nature. They understand their amount is past due and want to make things right by paying the complete outstanding amount. Obviously such ideal customers are rare and far between, but they do exist.

The Saint