GBS+

Global Business Services Beyond Cost Saving

The real best model depends on many different parameters like speed, end-user experience, and cost savings. Most successful GBS organizations are the ones capable of managing an ecosystem of internal and external partners.

The big part of our success as we were transforming P&G's digital and analytics was finding a hybrid model. It allowed us to access and leverage talent, as well as scale up KPI abilities much faster.

In GBS, there is no right or wrong model, it is all about choosing what is best for your company and your culture. Whichever model you choose needs to evolve with the time.

One of the most interesting approaches is that BPOs are now offering hybrid models, from which you can extract all the benefits you need and switch it to a captive model later.