We were able to redeploy some of those employees to focus on collecting back invalid deductions. So actually, after about five months of going live, we were able to click close to $6 million back in value.
With operations extended across 130 countries, Danone faced some core challenges around its A/R shared services setup:
Danone’s growing business lines with an ever-expanding receivables portfolio meant processes were highly manual and not standardized, resulting in higher resource count and growing difficulty in adding local preferences to systems.
Danone lacked a centralized view of its A/R performance due to multiple siloed systems. They needed to address these bottlenecks to start focusing on more high-value tasks, while simultaneously improving their customer-client relationships.
Danone’s global presence coupled with a vast customer base resulted in some challenges in their day-to-day operations.
Danone, a leading global food-product provider, delivers to diverse customer segments consisting of more than 1000 food distributors including Walmart and Amazon. With its geographically distributed operations, Danone has Shared Services for its Accounts Receivable (A/R) present across its multiple business units.
€3.3 Billion (2020)
Cash Application Cloud
We wanted a single source of truth. We needed a system that was easily deployable and customizable with the flexibility to integrate with our existing systems. Above all, we needed minimal IT intervention on our part.
Director, Credit & Accounts Receivable
Danone partnered with HighRadius to standardize its global Order-to-Cash (O2C) processes while leveraging automation to enable greater operational efficiency.
With the HighRadius cloud solution, Danone achieved standardized processes across its business units and evolved into a target operating model.
With the HighRadius deductions solution, Danone gained better visibility into the process and automated the deduction resolution while reducing the DDO by 25 days.
Supported by HighRadius cloud solutions, Danone improved its staff utilization and optimized operating costs by automating its A/R processes. The cloud solutions employed seamlessly integrated with their existing ERP solutions to trigger invalid deduction workflows for collectors, helping them recover more than $6 million in about five months of going live with the implementation.