Best Practices In Deduction Recovery: Improving Collaboration for Increased Success

Best Practices In Deduction Recovery: Improving Collaboration for Increased Success

About the Webinar

Based on the 2018 Customer Deduction Survey conducted by Attain Consulting Group, ‘Cross Departmental Collaboration’ was reported as the #1 internal challenge companies face when trying to control deductions. Beginning with the retrieval of customer claim related information, the deduction resolution process is a company-wide issue, requiring contributions from multiple teams, including cash application, collections, sales, compliance, distribution and customer service. Therefore, when the multiple stakeholders are not fully aligned and working in a uncoordinated fashion, the ability to effectively identify opportunities to increase recoveries and decrease future deductions is negatively affected. This can have a direct impact on overall profitability.