Virtual Assistant for Credit-to-Cash

Quick Answers | Analytics | Artificial Intelligence


Why do Credit and A/R Teams Need Freda?

Everyday credit and receivables analysts and managers process hundreds of thousands of receivables transactions while looking for data, information and reports across systems and tools.

For example, a discussion with a customer on credit limit extension is only meaningful if an analyst is able to look real-time at customer payment history and total credit exposure – something which requires pulling data from multiple resources and performing time-consuming analysis.

Similarly, a typical day for any order-to-cash team involves countless hours lost in looking for information.

Managerial time is lost in looking for reports to monitor team performance
Staff productivity is lost in looking for customer related data and invoice information


Who is FREDA?

Freda is an Artificial Intelligence-enabled Virtual Assistant for the entire credit and A/R team. It is capable of answering questions and helping with work just like a knowledgeable colleague, or reliable resource.

Natural Language Processing

Natural Language Processing

Freda speaks your language. Just like a real person. Ask a question in the chat-box and Freda will get back with an answer. Freda leverages natural language processing algorithms to understand language. The algorithms enable Freda to realize the ‘intent’ behind virtually hundreds of thousands of user questions and provide appropriate response and information.

Integrated Across order-to-cash

Integrated Across Order-to-Cash

Freda knows everything. It sits at the core of the Integrated Receivables platform and is able to communicate and deliver information across integrated receivables functions or within a single process.


What does Freda do?

Access A/R Information

Get Quick Answers

  • Need info on a customer’s open invoices?
  • Want to know the status of the next payment batch?
  • Looking to find out all tasks assigned to you?

Ask a question and Freda will be there with an answer, or point you to the right resources within the Integrated Receivables system. Freda enables instant and quick access to basic information about receivables and payment history, customer master data and team or individual activity and performance.

Perform Quick Analysis

Perform Quick Analytics

  • What is the average DSO for a customer?
  • Who was the top performing collector this week?
  • Trends for deduction write-offs over the last year?

Freda is good with numbers. Freda goes deep into your A/R and customer history data and crunches the numbers for you. Freda is able to perform analysis on-the-fly using data from open A/R, customer master, payment history, and any other sources.

Reporting at Fingertips

Predict the Future

  • Will an invoice get paid next week?
  • Is it a good time to call a customer?
  • Will the customer send a remittance for this payment?

Your Integrated Receivables data has valuable insight. Freda leverages machine learning to help you make accurate decisions using your credit and receivables data. Just ask Freda and let it predict the future.


Request a Demo

Freda is NOW available with the HighRadius Integrated Receivables Platform

Integrated Receivables

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