Demystiying Unpredictable Customer Behavior

Speakers

  • Carolyn Etress, Director, Accounts Receivable, EBSCO

Abstract

    90% respondents agree that the biggest roadblock in standardizing payment and remittance formats is changing customer behavior. Cash Application teams deal with multiple payment formats & missing or incomplete remittance information. Join Carolyn as she explains that why changing customer payment behavior is a lost cause and how AI and advanced technology is the only saviour for A/R teams across the world.
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