AI-Driven O2C Transformation: 76% Efficiency Gain in Average Days to Resolve Deductions


Steven Wurst

Order-to-Cash Leader,

Ganadeep Rey Patlolla

Business Systems Consultant & Program Manager (PMP),


[0:00] Ganadeep Rey Patlolla: Okay, so I mentioned that there was that recent acquisition that happened. And the thought process, because it was four years ago that we were a new company, a new Berkshire Hathaway company. It wasn't a lift and shift where we took systems and people from PNG. PNG was centralized. So I came on board, we started from scratch, we hired new people, we had to establish processes and at the same time, we got new systems. And when I say new systems in a very short period of time, we put in a new ERP system, which is SAP. All that had a chair challenge, to begin with. But very quickly, we're looking at opportunities like what we could do to make things better as we move forward. So one thing that I should mention is it's kind of inside all that change that was happening when we started a new company. We thought we weren't going to have enough people. And we did a little bit of outsourcing. That outsourcing took place for about one year. And then we took everything in. And when we took everything in, we had fewer people and we…

What you'll learn

  • Integrated O2C process: how the A/R modules interact with each other
  • Freedom from delays: how to achieve same-day cash posting using AI

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