11 Collections Email Templates to Collect Past-Due Invoices

11 Collections Email Templates to Collect Past-Due Invoices

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11 Collections Email Templates to Collect Past-Due Invoices

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CONTENT

Pro-active Payment Reminder

Early Payment Discount Reminder

First Past-due Reminder

Second Past-due Reminder

Third Past-due Reminder

Suspension of Credit

Default on Payment Commitment

Escalation Notice

Collecting from Key Accounts

Collecting from Slow-paying Customers

Collecting from Fast-paying Customers

Pro-active Payment Reminder

The sample email is written to inform the customer regarding payment duesBest-practices:

Be polite – remember that this is just a pro-active reminder; do not assume that the customer will default
Clearly specify the invoices and the due-dates
Urge them to make a payment with their earliest A/P run
Share options for easy payment methods through an EIPP portal

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Early Payment Discount Reminder

The sample email is written to inform the customer regarding early payment discounts they can avail Best-practices:

Clearly call out the offer – a discount on early payment
Clearly spell out the date by which payment must be made
Detail any invoices with the actual amounts to be paid – this clears any confusion in buyers manually calculating final amounts
Urge them to make a payment with their earliest A/P run
Provide convenient payment options

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First Past-due Reminder

The sample email is written as the first reminder for the customer’s past-due invoices Best-practices:

Clarify whether the customer has received any previous invoice copies
Call out the invoices for which payment has been delayed – specify the actual date
Ask the customer to reach out to customer serivce in case of any issues
Offer convenient payment options

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Second Past-due Reminder

The sample email is written as the second reminder for the customer’s past-due invoices Best-practices:

Clearly inform about the delay in payment
Call out the email as a ‘second’ past-due reminder
Remind the customer to make a payment at their earliest possible
Offer the option of making a payment commitment through your EIPP portal
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information

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Third Past-due Reminder

The sample email is written as the third reminder for the customer’s past-due invoices Best-practices:

Call out the possible outcomes for further non-receipt
Drop any non-essential courtesy or flowery language
Remind the customer to make a payment at their earliest possible
Offer convenient payment options
Offer the option of making a payment commitment through your EIPP portal
Attach the original invoices to avoid further to and fro in requesting invoice information

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Suspension of Credit

The sample email is written to inform the customer that the credit for their account has been suspended due to prolonged delinquency Best-practices:

Inform about discontinued credit
Clearly specify the reason for discontinuation of credit to the account
Call out the total value of outstanding or past-due invoices
Offer reaching out directly to a customer service representative as the first option
Offer convenient payment options
Offer the option of making a payment commitment through your EIPP portal
Attach the original invoices to avoid further to and fro in requesting invoice information

Click on the icon to download the email templates

Default on Payment Commitment

The sample email is written as a reminder to the customer about the unfulfilled payment commitment Best-practices:

Include the details of the invoice, amount and promised payment date
Ask the customer to contact a customer service representative for any help in facilitating the payment
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information

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Escalation Notice

The sample email is written in an extra-ordinary circumstance in which the recipient is being reached out to for long outstanding dues Best-practices:

Highlight all the information they need to help process the payment
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information
Use this template sparingly to avoid diluting its impact and value

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Collecting from Key Accounts

The sample email is written as a polite reminder to the customer to clear few invoices that have outstanding payments Best-practices:

Appreciate the relationship with the customer
Be polite and helpful with any additional details they may need in processing the payment
Offer convenient payment options
Attach the original invoices so that all information is available in one place

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Collecting from Slow-paying Customers

The sample email is written to collect from customers who are very slow in their payments and have outstanding invoices Best-practices:

Share all information required in a single place
Be up-front about the implications of continued delay in payments
Offer support in answering any questions
Offer convenient payment options

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Collecting from Fast-paying Customers

The sample email is written as a polite reminder for customers who are usually fast-paying but have some outstanding invoices Best-practices:

Be polite – these customers have always paid you on-time
Offer the benefit of doubt and ask them to reach out to customer service for any help
Offer convenient payment options
Attach the original invoices so that all information is available in one place

Click on the icon to download the email templates

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