Insights into the trends & opportunities in the O2C sector
Vendor comparisons across AI, innovation & scalability
Guidance to help enterprises select the right O2C solution
Vignesh Kannan, Vice President, Everest Group.
CFOs are looking for business outcomes that are locked into contracts, aligned through outcome-based pricing, & KPIs tracked in real time through dashboards
Everest recognizes the need for agents that use a combination of Gen AI, ML, and RPA, that can be quickly rolled out & are tied to specific operational KPIs
Inconsistent data & fragmented processes lead to poor interoperability & slower adoption. A unified architecture simplifies integration & analytics
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About Everest Group
Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group's PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com
