50% Reduction In Past Due

Impact Achieved

$500K

Saved Annually in Credit Card Fees (Level III Processing)

50%

Reduction in Past-Due Balances

30%

Reduction in Collector’s Workload

$154M

in Portal Transactions Savings

“We are now closing $20 million cash flow gaps, which has allowed us to directly support our M&A strategy and eliminate reliance on our $300M+ ABL facility. This newfound readiness means that when my CFO is ready to acquire companies, I know we are truly prepared.”

case-study-speaker

Jeremy Oswald

Director of Financial Services

BSN Sports

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About BSN Sports

BSN Sports is a major distributor of sporting goods, offering a wide array of apparel, equipment, and customizable uniforms. Serving various athletic programs from youth leagues to professional teams, the company partners with leading brands to provide comprehensive solutions for athletes and coaches.

Revenue

$1.7 Bn+

Employee Count

3000+

Region

TX, USA

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Top Challenges

  • Extremely High Delinquency Rate:Nearly 50% of the company’s accounts receivable had aged into past-due status, which strained cash flow and eroded margins.
  • Overwhelmed Collectors and Low Productivity: Each collector was responsible for a portfolio of nearly 2,500 accounts but could only manage to make about 20 calls and 10-15 emails per day.
  • Poor Customer Coverage and Communication: Outdated contact information resulted in 60,000 failed communication attempts, while 1,782 long-tail customers were completely unmonitored, leading to frequent write-offs.
  • Significant Financial Leakage from Card Fees: The company was losing over $500,000 annually due to downgraded interchange fees on $154M in portal payments, with no visibility into how to optimize these costs.

Business Benefits

  • $500K+ Saved in Credit Card Fee
  • 50% Reduction in Past-Due Balances
  • 30% Increase in Collector Productivity
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