8 Golden Rules of Successful Collection Calls

In financial institutions, debt collectors are responsible for building unbiased relationships with customers. They are the mediators of their organization’s cash-flow system. Thus collectors need just the right blend of patience, facts, and positivity. Watch this video to understand from Shayne Higdon, GM, Mid-Market. the 8 key pivots of making a collection call with a perfect mixture of professionalism and empathy.

Key Takeaways:

• 8 key pivots of making a collection call.
• How to be prepared before a collection call?
• The right approach and techniques to get paid on time.