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Voice of 100+ GBS Leaders on RPA, AI, and Digital Transformation

Survey Report on
State of Automation in Global Business Services

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of GBS leaders see the opportunity presented by Artificial Intelligence
of the respondents are facing challenges with RPA
of the respondents cited insight from data literacy as the top skill-set

Top 5 Insights from the Survey
GBS Leaders on Artificial Intelligence

1

55%

of respondents stated that they had integrated AI into their F&A process.

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2

45%

of respondents were in the early stages of leveraging AI

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3

18%

of the respondents were in the process of planning AI initiatives.

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4

45%

of respondents stated that executives and the workforce need to understand the technology and its use cases in the Al-driven future.

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5

83%

of respondents expressed being in the early stages of a digital transformation.

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Find out more such insights and expert point of views