Dispute Management
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Collections Software

Dispute Management

Simplify dispute management in your collection process with a consolidated view that log disputes, identifies the reason and assign it to relevant stakeholders to collect more information

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AI-Based Credit Management Software

Trusted by Credit Teams Across the Globe

Manage Disputes Easily in Collections Cloud

Enable collectors to create invoice-level disputes and initiate automated workflows for faster dispute resolution. Validate the dispute within collections so that simple disputes are closed without a long resolution process.

Easily Create Disputes

  • Create a dispute on an invoice if the customer disagrees with the invoice amount
  • Add a reason code to the dispute, based on the ERP reason codes.
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Dispute Backup Documents Attachment & Resolution

  • Automatically attach supporting documents with additional details on the dispute, and let the collector or any other stakeholder resolve a dispute
  • Based on the documents, decide the validity of the dispute
  • Update the status of the dispute, resolution type and action to be taken to close the dispute

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Frequently Asked Questions

Security is of paramount importance to each of our customers as it is to us. We are SSAE16 Soc I Type II certified, PCI-DSS Compliant, GDPR compliant and CSA Registered. We strictly follow all Industry standards and best practices.

How much IT involvement do you expect from us?

We will be able to handle most of the IT related efforts during the implementation. All we need the IT is for getting us the open AR extract and the bank payment file. This will be usually around a week worth of efforts spread across the implementation time frame.

What is the pricing for your dispute management solution?

Typically our pricing has two components the one time setup fees and a monthly recurring subscription fee. You can get on a call with us and get a customized pricing according to your business needs.

Project timeline depends on the complexity of the scope. Its generally between 8-16 weeks

We are an ERP agnostic software that integrates with any and all of the ERPs like SAP, Microsoft Dynamics 365, Oracle, Netsuite, etc