Integrated Receivables Cloud Platform

Dispute Management

Intiate Deductions Workflows, Enable Integrated Receivables

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Dispute Management solutions diagram

Seamless Integration with Deduction Management

  • Faster deductions through early capture of claims and disputes

    Capture invoice disputes, create and share pre-deduction information, and initiate workflows for faster dispute resolution.

  • Integrated Deductions Management

    Enable easy integration with the deductions management solution to ensure a holistic view into open AR.

Five Simple steps to capture deductions

Set up of reason codes

Update reason codes based on your AR process or select the popular reason codes adopted by your industry such as rebate, trade customer marketing, repayment, and shortages. The solution requires a one-time set up, after which you can select the relevant reason codes from a drop down menu.

Mark the invoices and select the reason code from the dropdown

Select one or more invoices. Select the relevant reason codes from the drop down.

Populate the information of the stakeholders involved

Select who the deduction line item is assigned to from the drop-down. This could include other collectors, the collections manager, or a deduction analyst in your AR team. Add the contact name of the customer. The solution auto-fills the contact information such as email address and contact number of all stakeholders.

Add notes or attachments

Add descriptions with the claims or disputes raised. Attach any relevant documents.

Centrally track all disputes. Modify the status when resolved

Monitor all disputes associated with an account. Once the dispute is resolved, update the status as resolved to get started with collections for the invoices

This Is Why A/R Teams Love Us

HighRadius Customer: Brightstar
Speed: Account Coverage : The Collections team at Brightstar Corporation increased their Collections accounts coverage per day by 97% through leveraging custom correspondence packages offered by HRC as compared to 8 different types of email correspondence templates which were used earlier and needed extensive IT involvement for set up and configuration.
HighRadius Customer: ShurTech Brands
Productivity: Past-Due A/R : The Shurtech Collections team reduced past-due A/R by 50% with the help of efficient customer correspondence. They had a 33% reduction in the 1-30 days past-due aging bucket and a 75% reduction in the 31+ days past-due aging bucket.

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Resources

Templates

21 Credit & Collection Email Templates
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Calculator

DSO Savings Calculator
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Datasheet

Datasheet: Collections Cloud
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