Capture invoice disputes, create and share pre-deduction information, and initiate workflows for faster dispute resolution.
Enable easy integration with the deductions management solution to ensure a holistic view into open AR.
Update reason codes based on your AR process or select the popular reason codes adopted by your industry such as rebate, trade customer marketing, repayment, and shortages. The solution requires a one-time set up, after which you can select the relevant reason codes from a drop down menu.
Select one or more invoices. Select the relevant reason codes from the drop down.
Select who the deduction line item is assigned to from the drop-down. This could include other collectors, the collections manager, or a deduction analyst in your AR team. Add the contact name of the customer. The solution auto-fills the contact information such as email address and contact number of all stakeholders.
Add descriptions with the claims or disputes raised. Attach any relevant documents.
Monitor all disputes associated with an account. Once the dispute is resolved, update the status as resolved to get started with collections for the invoices