Ready-to-use templates are auto-populated with all essential details and easily customized based on businesses' unique requirements instead of analysts manually writing each deduction correspondence letter.
Automated, bulk correspondence for claim denial correspondence and notifications help you recover unpaid invoices faster.
Customer collaboration doesn't require any additional manual effort due to automatically sending correspondence letters through email, fax, posting it on the customer website/portal, or printing and mailing it to the customer.
Collection efforts improve through centralized tracking of all customer correspondence sent by the deductions team for better follow-up and collection of due amount.
Solution provides analysts with the ability to:
- customize customer specific templates and cover letters
- configure the mode of correspondence such as email, fax, pdf or web for different customers
- configure attachments such as back up documents, invoice document
According to the customized configuration, the complete customer correspondence package is automatically generated for the customer including:
- cover sheet
- debit memo
Solution automatically maps and fills all essential information in the deduction denial forms on customer websites and portals, such as:
- chargeback amount
- invoice numbers
- customer contact details
Analysts can simply select on customers' prefered mode of correspondence and send the correspondence through:
- print and mail