With multiple internal stakeholders (sales, logistics, and others) as well as external stakeholders (such as customers and vendors) involved, a centralized repository of notes and previous communication ensures better visibility and accountability.
Employ easy assignment, access, and approval methods to help teams organize their activities, prioritize cases, and communicate the resolution rapidly in order to manage the increasing volume of deductions.
Enable multi-tier approval workflow based on business requirements to streamline deduction processing and reduce DDO while boosting the coverage and recovery for more deductions.
Solution automatically assigns deductions to different analysts based on predefined rules that can be configured based on business requirement.
Deductions in each analyst's worklist are prioritized based on predefined rules which are customized during set-up and can be updated later based on business requirements.
Based on predefined rules, deductions can be automatically routed through different teams depending on the type of deduction. Analyst are also able to forward deductions to a specified person if they need ad-hoc approval.
Solution provides each analyst with the ability to upload documents which are then stored in a centralized repository. It also automatically sends alert notifications to the assigned analyst if major attributes of the deduction are changed.
Analysts can easily resolve deductions by choosing from a drop down menu that is configured based on business requirements.