21 Credit & Collection Email Templates

21 Credit & Collection Email Templates

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Used by professionals across 700+ leading order-to-cash teams.

Leverage the 21 most effective credit and collection email letters that will help you recover past dues faster and mitigate credit risks. Further, get access to 50+ in-built dunning templates to scale up your dunning outreach using collections management system which can enable automated dunning for your low-risk customers with a single click.

21 Credit & Collection Email Templates

Trusted by 1000+ Enterprise and Mid Market Businesses WorldWide

CONTENT

Credit approval

Request for trade reference

Request for Bank Reference

Collateral Certificate Renewal

Tax Certificate Renewal

Credit Information Letter

Refusal of Credit Extension

Credit Limit Upgrade

Blocked Order

Sales Notification (Internal)

Pro-active Payment Reminder

Early Payment Discount Reminder

First Past-due Reminder

Second Past-due Reminder

Credit approval

The sample email is written to welcome and establish credit terms with the customer. Best-practices:

Be warm and clear - remember this is the first email which the customer is going to receive
Clearly specify the credit terms with details such as <due-dates>, early payment discounts, service charges for late payments
Attach the credit policy

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Request for trade reference

The sample email is written to get credit information from trade references Best-practices:

Clearly specify the required information from the customer
Remind the customer to attach the required document
Clearly redirect the customer by providing link to the portal

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Request for Bank Reference

The sample email is written to get credit information from banks. Best-practices:

Request for all the information required from the bank
Clearly mention that the customer’s credit application has been attached for their reference
Specify the link where they can fill in the information
Provide a link to the portal to upload the bank reference document

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Collateral Certificate Renewal

The sample email is written to remind the customer to renew the collateral certificate before the expiry date Best-practices:

Clearly inform about the expiry of the previous document
Clearly spell out the date by which the certificate will expire
Remind the customer to attach the required document

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Tax Certificate Renewal

The sample email is written to remind the customer to renew the tax certificate before the expiry date Best-practices:

Clearly inform about the expiry of the previous document
Clearly spell out the date by which the certificate will expire
Remind the customer to attach the required document

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Credit Information Letter

The sample email is written requesting the customer for some additional credit information required to complete the credit application Best-practices:

Clearly specify the credit information that you require
Redirect them to the portal to fill in the details

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Refusal of Credit Extension

The sample email acknowledges the request for a credit extension by the customer, but then informs the customer why it cannot be set up Best-practices:

Inform about rejection of credit extension
Clearly specify the reason for rejection of the customer’s request
Call out for the total value of the outstanding or past-due invoices
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information

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Credit Limit Upgrade

The sample email is written to inform the customer regarding the extension of their credit limit Best-practices:

Clearly mention the existing credit limit
Specify the extended credit limit
Offer reaching out directly to you

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Blocked Order

The sample email is written when the customer’s order gets blocked due to outstanding payments Best-practices:

Use this as a polite reminder regarding the approaching credit limit
Include the details of the invoices, amount and promised payment date
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information

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Sales Notification (Internal)

The sample email is written to the sales team regarding new customers and extended credit limit for existing customers Best-practices:

Clearly specify the account name
Clearly Specify the corresponding updated credit limit

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Pro-active Payment Reminder

The sample email is written to inform the customer regarding payment dues Best-practices:

Be polite – remember that this is just a pro-active reminder; do not assume that the customer will default
Clearly specify the invoices and the due-dates
Urge them to make a payment with their earliest A/P run
Share options for easy payment methods through an EIPP portal

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Early Payment Discount Reminder

The sample email is written to inform the customer regarding early payment discounts they can avail Best-practices:

Clearly call out the offer – a discount on early payment
Clearly spell out the date by which payment must be made
Detail any invoices with the actual amounts to be paid – this clears any confusion in buyers manually calculating final amounts
Urge them to make a payment with their earliest A/P run
Provide convenient payment options

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First Past-due Reminder

The sample email is written as the first reminder for the customer’s past-due invoices Best-practices:

Clarify whether the customer has received any previous invoice copies
Call out the invoices for which payment has been delayed – specify the actual date
Ask the customer to reach out to customer serivce in case of any issues
Offer convenient payment options

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Second Past-due Reminder

The sample email is written as the second reminder for the customer’s past-due invoices Best-practices:

Clearly inform about the delay in payment
Call out the email as a ‘second’ past-due reminder
Remind the customer to make a payment at their earliest possible
Offer the option of making a payment commitment through your EIPP portal
Offer convenient payment options
Attach the original invoices to avoid further to and fro in requesting invoice information

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