28% Reduction In Past-Dues & 30% Improved A/R Productivity

Impact Achieved

28%

Reduction in Past Due

46%

Improvement in Credit Analyst Productivity

96%

Credit Scoring Automation

2X Boost

in A/R Coverage

“Scaling our business from $5B to $10B on manual, paper-based processes was simply impossible. We knew the only way to prepare for that future growth was to standardize and automate our credit and collections, leaving the inefficiency of spreadsheets behind for good.”

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Scott Evans

Vice President of Credit

Foundation Building Materials

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About FBM

Foundation Building Materials (FBM) is a leading distributor of construction supplies, including drywall, steel studs, and acoustical ceilings. Serving both commercial and residential sectors, FBM operates over 370 locations across the U.S. and Canada, providing a broad range of building products.

Revenue

$5 Bn+

Employee Count

3200+

Region

California, USA

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Top Challenges

  • Massive System Fragmentation: Aggressive growth through 13 acquisitions left the company managing $300M in receivables scattered across 13 different, unintegrated systems.
  • High Past-Due A/R: During integration periods for new acquisitions, over 33% of the company’s receivables became past due, trapping millions in working capital.
  • Widespread Data Integrity Issues: Inherited systems created thousands of duplicate customer accounts along with conflicting credit terms and pricing discrepancies that stalled onboarding and billing.
  • Manual and Slow Credit Processes: Manual credit reviews took up to an hour per account, creating onboarding bottlenecks for the 6,000 new customers gained through acquisitions.
  • Ineffective and Siloed Collections: Using static aging reports without risk prioritization, collections were handled at the branch level, which resulted in long-tail accounts being ignored.

Business Benefits

  • 13+ M&A Integrations in Flight
  • 96% Credit Scoring Automation 
  • 46% Analyst Productivity Gain with 17K+ Credit Reviews Completed Annually
  • 2x Expansion in Collections Coverage with 100K+ Annual Email Outreaches
  • 28% Reduction in Past-Due A/R 
  • 30% Improved A/R Productivity
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