Digital transformation has been the primary focus for Global Process Owners (GPOs), with the pandemic playing the role of a catalyst.
A recent report from SSON shows us that more than 50% of the Shared Services have accelerated their automation initiatives.
O2C GPOs focus more on increasing agility and improving business insights which helps them transform their process into a more value-driven function. One of the ways to achieve it is by investing in digital transformation of A/R shared services. Shifting towards a more innovative and tech-based platform without considering proper measures and parameters can disrupt the process.
Over the years, the answer to the question “What is the perfect way to transform digitally without disturbing the regular continuum?” has remained unanswered until the current Gartner decision making framework was introduced.
We are in an uncertain environment, and everything is changing by the minute. Gartner provides us with a comprehensive decision-making framework that would result in cost optimization and would allow A/R teams to make the right choice in this tough economy which will help them- Sustain, Recover, Thrive.
By using this framework, one can evaluate the impact and priority of each decision. The parameters against which you need to assess any new decision are briefly explained below.
These parameters have three degrees to declare the outcome LOW, MODERATE, and HIGH.
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