Achieving Best-In-Class Deductions Metrics With A/R Automation: The Johnsonville Way


Joy Krugel

Credit Manager,


[0:00] Joy Krugel: So glad to be here. We're going to start out. Agenda today is, I'm going to talk a little bit about Johnsonville, who we are, our automation journey, our plan for the future. And then if there's any q&a at the end. [0:15] Joy Krugel: About Johnsonville, We are the number one sausage brand in the US. We're headquartered in Sheboygan Falls, Wisconsin. We say Sheboygan falls, Wisconsin. We're actually just in the middle of a cornfield. With several plants and so forth. We have other locations throughout the Midwest. We've been in business for 75 years, second-generation, run organization, Ralph and Shelly stare. We are about a billion in sales and we have approximately 1600 members. What we do, I had mentioned we're the number one sausage brand in the US. We hope all of you know Johnsonville, brought Italian sausage, ready to eat Breakfast sausages, snacking sausage. Our brand can be found in over 40 countries. We have offices and we manufacture in Japan, China, Singapore, and just recently we acquired a facility in the Philippines. And we're actually doing an SAP go-live come April 1 in the Philippines. So how do we do this,…

What you'll learn

  • How HighRadius cloud solutions aided Johnsonville in working with big-box retailers
  • 5 focus areas to optimize order-to-cash in the coming year, beyond first-level automation

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HighRadius Deductions Software acts as a powerhouse for proactive deduction management to prevent bottom-line erosion. It provides automation, process standardization, and a platform for cross-departmental and customer collaboration. It supports deduction management by providing some key features like back-up document capture which captures deduction data from customers and supplies the information required for resolution; auto-capture proofs of delivery (PODs), bills of lading (BOLs) from carrier portals & emails; structured deduction resolution, collaboration & approval workflows to streamline the communication and approval process; along with automatic deduction correspondence, and automatic data push to customer portals. The result is a proactive deduction management operation that recovers revenue normally lost to invalid deductions.