Template 01

Pro-active Payment Reminder

The sample email is written to inform the customer regarding payment dues
Best-practices:

  • Be polite – remember that this is just a pro-active reminder; do not assume that the customer will default
  • Clearly specify the invoices and the due-dates
  • Urge them to make a payment with their earliest A/P run
  • Share options for easy payment methods through an EIPP portal

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Template 02

Early Payment Discount Reminder

The sample email is written to inform the customer regarding early payment discounts they can avail
Best-practices:

  • Clearly call out the offer – a discount on early payment
  • Clearly spell out the date by which payment must be made
  • Detail any invoices with the actual amounts to be paid – this clears any confusion in buyers manually calculating final amounts
  • Urge them to make a payment with their earliest A/P run
  • Provide convenient payment options

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Template 03

First Past-due Reminder

The sample email is written as the first reminder for the customer’s past-due invoices
Best-practices:

  • Clarify whether the customer has received any previous invoice copies
  • Call out the invoices for which payment has been delayed – specify the actual date
  • Ask the customer to reach out to customer serivce in case of any issues
  • Offer convenient payment options

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Template 04

Second Past-due Reminder

The sample email is written as the second reminder for the customer’s past-due invoices
Best-practices:

  • Clearly inform about the delay in payment
  • Call out the email as a ‘second’ past-due reminder
  • Remind the customer to make a payment at their earliest possible
  • Offer the option of making a payment commitment through your EIPP portal
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Template 05

Third Past-due Reminder

The sample email is written as the third reminder for the customer’s past-due invoices
Best-practices:

  • Call out the possible outcomes for further non-receipt
  • Drop any non-essential courtesy or flowery language
  • Remind the customer to make a payment at their earliest possible
  • Offer convenient payment options
  • Offer the option of making a payment commitment through your EIPP portal
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Template 06

Suspension of Credit

The sample email is written to inform the customer that the credit for their account has been suspended due to prolonged delinquency
Best-practices:

  • Inform about discontinued credit
  • Clearly specify the reason for discontinuation of credit to the account
  • Call out the total value of outstanding or past-due invoices
  • Offer reaching out directly to a customer service representative as the first option
  • Offer convenient payment options
  • Offer the option of making a payment commitment through your EIPP portal
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Template 07

Default on Payment Commitment

The sample email is written as a reminder to the customer about the unfulfilled payment commitment
Best-practices:

  • Include the details of the invoice, amount and promised payment date
  • Ask the customer to contact a customer service representative for any help in facilitating the payment
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Template 08

Escalation Notice

The sample email is written in an extra-ordinary circumstance in which the recipient is being reached out to for long outstanding dues
Best-practices:

  • Highlight all the information they need to help process the payment
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information
  • Use this template sparingly to avoid diluting its impact and value

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Template 09

Collecting from Key Accounts

The sample email is written as a polite reminder to the customer to clear few invoices that have outstanding payments
Best-practices:

  • Appreciate the relationship with the customer
  • Be polite and helpful with any additional details they may need in processing the payment
  • Offer convenient payment options
  • Attach the original invoices so that all information is available in one place

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Template 10

Collecting from Slow-paying Customers

The sample email is written to collect from customers who are very slow in their payments and have outstanding invoices
Best-practices:

  • Share all information required in a single place
  • Be up-front about the implications of continued delay in payments
  • Offer support in answering any questions
  • Offer convenient payment options

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Template 11

Collecting from Fast-paying Customers

The sample email is written as a polite reminder for customers who are usually fast-paying but have some outstanding invoices
Best-practices:

  • Be polite – these customers have always paid you on-time
  • Offer the benefit of doubt and ask them to reach out to customer service for any help
  • Offer convenient payment options
  • Attach the original invoices so that all information is available in one place

Click on the icon to download the email templates

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