21 Credit & Collection Email Templates

21 Credit & Collection Email Templates

11 December, 2019

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Used by professionals across 700+ leading order-to-cash teams.

Leverage the 21 most effective credit and collection email letters that will help you recover past dues faster and mitigate credit risks. Further, get access to 50+ in-built dunning templates to scale up your dunning outreach using collections management system which can enable automated dunning for your low-risk customers with a single click.

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CONTENT
Credit approval
Request for trade reference
Request for Bank Reference
Collateral Certificate Renewal
Tax Certificate Renewal
Credit Information Letter
Refusal of Credit Extension
Credit Limit Upgrade
Blocked Order
Sales Notification (Internal)
Pro-active Payment Reminder
Early Payment Discount Reminder
First Past-due Reminder
Second Past-due Reminder
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Credit approval

The sample email is written to welcome and establish credit terms with the customer.
Best-practices:

  • Be warm and clear – remember this is the first email which the customer is going to receive
  • Clearly specify the credit terms with details such as <due-dates>, early payment discounts, service charges for late payments
  • Attach the credit policy

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Request for trade reference

The sample email is written to get credit information from trade references
Best-practices:

  • Clearly specify the required information from the customer
  • Remind the customer to attach the required document
  • Clearly redirect the customer by providing link to the portal

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Request for Bank Reference

The sample email is written to get credit information from banks.
Best-practices:

  • Request for all the information required from the bank
  • Clearly mention that the customer’s credit application has been attached for their reference
  • Specify the link where they can fill in the information
  • Provide a link to the portal to upload the bank reference document

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Collateral Certificate Renewal

The sample email is written to remind the customer to renew the collateral certificate before the expiry date
Best-practices:

  • Clearly inform about the expiry of the previous document
  • Clearly spell out the date by which the certificate will expire
  • Remind the customer to attach the required document

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Tax Certificate Renewal

The sample email is written to remind the customer to renew the tax certificate before the expiry date
Best-practices:

  • Clearly inform about the expiry of the previous document
  • Clearly spell out the date by which the certificate will expire
  • Remind the customer to attach the required document

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Credit Information Letter

The sample email is written requesting the customer for some additional credit information required to complete the credit application
Best-practices:

  • Clearly specify the credit information that you require
  • Redirect them to the portal to fill in the details

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Refusal of Credit Extension

The sample email acknowledges the request for a credit extension by the customer, but then informs the customer why it cannot be set up
Best-practices:

  • Inform about rejection of credit extension
  • Clearly specify the reason for rejection of the customer’s request
  • Call out for the total value of the outstanding or past-due invoices
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Credit Limit Upgrade

The sample email is written to inform the customer regarding the extension of their credit limit
Best-practices:

  • Clearly mention the existing credit limit
  • Specify the extended credit limit
  • Offer reaching out directly to you

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Blocked Order

The sample email is written when the customer’s order gets blocked due to outstanding payments
Best-practices:

  • Use this as a polite reminder regarding the approaching credit limit
  • Include the details of the invoices, amount and promised payment date
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information

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Sales Notification (Internal)

The sample email is written to the sales team regarding new customers and extended credit limit for existing customers
Best-practices:

  • Clearly specify the account name
  • Clearly Specify the corresponding updated credit limit

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Pro-active Payment Reminder

The sample email is written to inform the customer regarding payment dues
Best-practices:

  • Be polite – remember that this is just a pro-active reminder; do not assume that the customer will default
  • Clearly specify the invoices and the due-dates
  • Urge them to make a payment with their earliest A/P run
  • Share options for easy payment methods through an EIPP portal

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Early Payment Discount Reminder

The sample email is written to inform the customer regarding early payment discounts they can avail
Best-practices:

  • Clearly call out the offer – a discount on early payment
  • Clearly spell out the date by which payment must be made
  • Detail any invoices with the actual amounts to be paid – this clears any confusion in buyers manually calculating final amounts
  • Urge them to make a payment with their earliest A/P run
  • Provide convenient payment options

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First Past-due Reminder

The sample email is written as the first reminder for the customer’s past-due invoices
Best-practices:

  • Clarify whether the customer has received any previous invoice copies
  • Call out the invoices for which payment has been delayed – specify the actual date
  • Ask the customer to reach out to customer serivce in case of any issues
  • Offer convenient payment options

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Second Past-due Reminder

The sample email is written as the second reminder for the customer’s past-due invoices
Best-practices:

  • Clearly inform about the delay in payment
  • Call out the email as a ‘second’ past-due reminder
  • Remind the customer to make a payment at their earliest possible
  • Offer the option of making a payment commitment through your EIPP portal
  • Offer convenient payment options
  • Attach the original invoices to avoid further to and fro in requesting invoice information

Click on the icon to download the email templates

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