$124 Million Recovered In Invalid Deductions Annually

Impact Achieved

27-Day

Resolution Time (vs. 90-Day CPG Average)

75%+

Trade Deductions Automated For Top Retailers

97

FTEs Reduced in deductions

3x

Faster Resolution vs Industry

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About Kraft Heinz Container

The Kraft Heinz Company is a massive global food and beverage enterprise formed by merging Kraft and Heinz. Co-headquartered in the United States, it produces beloved, high-quality brands like Heinz Ketchup, Oscar Mayer, and Philadelphia for worldwide consumers.

Revenue

$25.85 Bn

Employee Count

37,000+

Region

Chicago, USA

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Top Challenges

  • Massive Deduction Volume: Kraft Heinz handled over $4B in annual deductions (15% of total revenue), making invalid claims hidden and nearly impossible to find manually.
  • Revenue Leakage From Delays: Recovery rates plummet from 80% to 20% when disputes drag toward the 90-day industry average, leaving millions on the table.
  • Exhaustive Manual Data Chasing: Analysts wasted countless hours logging into 100+ portals to manually gather fragmented deal sheets, invoices, and proof-of-delivery files.
  • Inability to Scale Across Retailers: Trade deductions were difficult to scale because major retailers like Kroger and Albertsons used completely unique formats, workflows, and promotion rules.
  • Complex Processing Bottlenecks: Missing a single document stalled the multi-check validation process, forcing analysts to manually route and coordinate exceptions across Sales, Logistics, and AR.

Business Benefits

  • 124 Million Invalid Deductions Recovered
  • 27-Day Resolution vs. 90-Day CPG Average
  • 45 Retailer Specific AI Agents
  • 97 FTE Productivity Gains
  • 3.1% Net Recovery Rate vs Industry Avg 2%
  • 45% Deductions FTE Productivity Improvement
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