$170 Million Unlocked in Working Capital

Impact Achieved

38%

Improvement in Collector Productivity

32%

Increase in Past-Due Coverage

20%

Increase in Collections Efficiency Index

76,000+

Automated Correspondences Annually

“We unlocked $170M in annual working capital by transforming collections across a complex landscape of 150 ERPs. With AI automating correspondence, our collectors more than doubled their daily outreach, boosting productivity by 38% and giving us a scalable process built for the future.”

case-study-speaker

Joseph Thomas

Credit Manager

NOV

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About NOV

NOV, formerly National Oilwell Varco, is a global provider of equipment and services for the upstream oil and gas industry. The company offers a wide range of products for drilling and production operations, along with supply chain integration services.

Revenue

$749 Bn+

Employee Count

34,000+

Region

Houston, TX

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Top Challenges

  • Extreme System Fragmentation: The company managed a multi-billion-dollar receivables portfolio that was fragmented across more than 150 different ERP systems, creating data silos.
  • Low Collector Productivity: Due to manual processes and administrative overhead, collector productivity was capped at approximately 20 calls and 10-15 emails per day.
  • Lack of a Risk-Based Strategy: Collections were prioritized based on invoice balance rather than payment behavior or risk, and long-tail accounts were frequently overlooked.
  • Delayed Financial Visibility: Payment matching and aging reports lagged by as much as seven days, which prevented leadership from having accurate visibility into the company’s true past-due exposure.
  • Manual and Inefficient Processes: Collections were manual and fragmented, with analysts pulling aging reports from siloed ERPs and tracking all activity in spreadsheets without standardized workflows. 

Business Benefits

  • Centralized Collections Across 150+ ERP Instances
  • 32% Increase in Past-Due Coverage
  • 38% Improvement in FTE Productivity
  • $2B A/R portfolio AI-Prioritized considering 20+ risk factors
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