56% Reduction In Past Due

Impact Achieved

$6.6M

in Working
Capital Unlocked

72%

Overall
Productivity Improvement

56%

Reduction in
Past-Due Invoices

15k

Hrs/Year Saved from
Manual Preparation

“ Our collector productivity has more than tripled, jumping from 20 to 70 accounts per day. This leap in efficiency helped cut our past dues from 9% to 4% and transformed our global operations from the chaos of Excel to having true, real-time visibility.“

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John DiMarco

Director of Global Cash Management

Supply Technologies

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About Supply Technologies

Supply Technologies, a ParkOhio subsidiary, is a strategic partner for global manufacturers, specializing in Total Supply Management™ services. With expertise in managing "C" Class products and fasteners, they optimize supply chains through a vast network of over
7,500 suppliers.

Revenue

$580 Mn+

Employee Count

1200+

Region

Ohio, USA

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Top Challenges

  • Ineffective Prioritization and High Past Dues: Prioritizing accounts by past-due dollars alone resulted in 9% of invoices being over 5 days past due, locking up over $6.6M in working capital with a 52-day DSO.
  • Low Collector Productivity and Coverage: Collector outreach was limited to just 20 touches per day (10 calls and 10 emails), leaving approximately 80% of the 4,000-customer base without any proactive contact.
  • Significant Cash Posting Delays: Cash posting delays stretched up to 7 days after receipt, which created a lack of visibility and caused collectors to follow up on invoices that had already been paid.
  • Wasted Time on Manual Tasks: Collectors spent over 3.5 hours per day on non-core administrative tasks like pulling reports and preparing pivot tables, with less than 25% of their day dedicated to actual customer calls or emails.
  • Decentralized Operations with No Central Tracking: Collections were managed in separate Excel workbooks across North America, EMEA, and APAC, with no central system to log follow-ups or track promises to pay.

Business Benefits

  • 56% Past Due Reduction
  • 15,000+ Hours
    Reclaimed Annually
  • 7 Days to Same Day Cash Posting
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